Dependent Care Expenses (DCE) Accounts FAQ

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Please note: Some employers do not offer this feature. If you are unsure whether or not you have the Benny card, please contact your human resources manager or plan administrator.

Q: What is the turnaround time for processing and reimbursing a DCE reimbursement request?

A: It typically takes two business days from the time you submit a claim to when it is processed. If you are expecting a paper check it will be issued the day after the claim is processed assuming you have the funds available in your account.

Q: I’m signed up for direct deposit? How long will it be before I see the reimbursement in my bank account?

A: The standard turnaround time for deposit into your account is approximately one to two business days after the claim has been processed, assuming you have the funds available in your account.

Q: What happens if my claim amount is greater than the balance in my DCE account?

A: If you are claiming more than the currently available amount, we will reimburse you up to the available balance and then pend the remainder until the account has been funded by the employer.

Q: Do I have access to my entire DCE election amount at the beginning of the year?

A: No, you only have access to the funds as they are deposited into the account by your employer.

Q: What expenses are covered under the DCE account?

A: Some examples of eligible expenses are: daycare during working hours (as long as both parents are employed), preschool, and summertime day camps (no overnight camps). If you have questions regarding the eligibility of a specific program, please contact Customer Service at (800) 422-7038.

Q: My school district charges me for Kindergarten. Can I claim this expense under the DCE account?

A: No, any fees associated with public or private schooling above preschool are not eligible.

Q: How far in advance can I claim for DCE?

A: We can only reimburse up to two weeks in advance of the upcoming month.

Q: How can I check on the status of my reimbursement?

A: You may check the status of your request by logging in to your MyFlex account, or by calling customer service at (800) 422-7038.

Q: How do I receive my reimbursements by direct deposit?

A: You may sign up for direct deposit by filling out and mailing or faxing back the Direct Deposit Form.

Q: Where can I obtain additional reimbursement forms?

A: You may download the request form from our Forms page, you can contact your human resources department, or you can contact Customer Service at (800) 422-7038 and we can mail them to you.