The Benny™ Prepaid Benefits Card

Please note: Some employers do not offer this feature. If you are unsure whether or not you have the Benny® Card, please contact your human resources manager or plan administrator.

The Benny™ is a special-purpose MasterCard® that draws on the value of your annual FSA or HRA election amount. It gives you an easy, automatic way to pay for qualified healthcare expenses not covered by your health insurance. Each time you incur a qualified healthcare expense at a health-related business (like a pharmacy or doctor’s office) that accepts MasterCard®, simply use your Benny™ Card. The amount of your qualified purchases will be deducted automatically and the pre-tax dollars are electronically transferred to the provider for immediate payment.

New Process for Benny Documentation Notices

We are changing the timing, frequency, and look of letters requesting documentation to support your Benny™ MasterCard® transactions.

• We will issue these letters on a weekly basis, rather than monthly. Receiving letters sooner will help you keep track of your transactions.

• You will have six weeks from the first letter to provide documentation supporting your transaction.

E-mail Notifications

In an effort to be more environmentally responsible, we will soon begin sending your Benny™ MasterCard® letters via e-mail if we have your e-mail address. Participants without e-mail will still receive notices by mail. Please take a moment to make sure we have your current e-mail address.

You can add or update your e-mail address three ways:

• Access the Profile section of MyFlex at ManleyPlan.com
• E-mail us: customerservice@manleyserv.com
• Call our Customer Service Department: (800) 422-7038

FSA and HRA Participants

If you are an FSA or HRA participant and currently have outstanding Benny™ transactions, you will receive one or more of the following notices, based on your account status:

• First notice: If we have your valid e-mail address, you will receive the notice by e-mail. Otherwise, you will receive the notice by mail.

• Second notice: If we don’t receive a response, we will send you a second letter four weeks after the first letter. All notices from this point forward will be sent by mail only. This notice will explain that you have only two more weeks to respond to our request for documentation. 

• Third notice: If we don’t receive a response, a third notice will indicate the card has been temporarily suspended and will explain the steps required to reactivate it. We will send this notice six weeks after the first notice was sent, and the card will suspend on the same day.

Insufficient Documentation Notice

If you send documentation, but it is not enough to support the transaction or it indicates the transaction was ineligible, we will also notify you. You will have two weeks from the date of this letter to resolve the outstanding transaction before your card is temporarily suspended. 

Thank you for your patience with these notification changes.

Changes to Benny® Card as of January 1, 2008

As of January 1, new IRS rules allow you to use your Benny™ Card only at participating discount stores, and supermarkets that can identify IRS-eligible items at the checkout. Click here for the current list of businesses that have agreed to be publicly listed as planning to offer the Industry Standard version of identifying IRS-eligible items at checkout.

If your favorite store is not on the list, you still have the option of using another form of payment; just send in a signed Request for Reimbursement form with a copy of your receipts and we will reimburse you for the expense.

Also, you can continue to use your Benny™ Card at freestanding pharmacies (pharmacies not located within a discount store or supermarket) as well as at healthcare providers, such as hospitals, doctors, dentists, etc.

For more information, please see the complete notice, or contact your benefits administrator.

Helpful Tips for Using Your Benny™ Card

To Activate Your New Benny™ Card, click here.

Check Your Balance and More at www.MyBenny.com

You can check your account balance as often as you like on the Benny™ Web site, www.MyBenny.com. The site also offers access to account activity tracking and helpful planning tools. Balances are updated in real time, and all you need to access your account is your Social Security number. If you forget the Web site address, it’s printed on back of your Benny™ Card.

Benny™ Mastercard® Paperwork Reduction Tips

Usually, we need some form of documentation to confirm, as required by the IRS, that products or services are medically necessary and not elective or cosmetic. Our tip sheet will help you determine what paperwork you need to keep, and will help limit the amount of paperwork you will need to submit to us.

Try Drugstore.com

You can purchase over-the-counter medications and supplies with the Benny™ Card, and no paperwork is required! The Web site even includes a helpful checkmark next to items that qualify for FSA and HRA reimbursement.

Check Your Receipt

Before you leave the doctor’s office or pharmacy, look at your receipt. All receipts must show three things:

• Date of service or purchase date
• Brief description of the item or service
• Dollar amount

This is especially important when you purchase a prescription, as pharmacies sometimes provide only the debit card receipt, which doesn’t include an item description. If your receipt is incomplete, ask the provider or pharmacist to print out a receipt for you showing all three pieces of information.

Ineligible Expenses

If you are notified that you have made an ineligible purchase with the Benny™ Card, you have two options:

1. Mail a refund (check or money order) for that amount to: Manley Services, PO Box 70168, Eugene OR 97401.

2. Submit a receipt for an out-of-pocket expense (not paid with the Benny™ Card) to be used toward the ineligible expense.

Questions?

Feel free to give us a call at (541) 485-7488 or toll-free at (800) 422-7038.

Wish You Had a Benny™ Card?

If you would like to recommend the Benny™ Card MasterCard® to your employer, you are welcome to forward a link to this Web page to your human resources manager or have them contact us. We would be happy to answer their questions and help them add this feature to their employee benefits package.

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