Benny™ Prepaid Benefits Card FAQ

Return to FAQ menu.

Please note: Some employers do not offer this feature. If you are unsure whether or not you have the Benny card, please contact your human resources manager or plan administrator.

Q: When can I start using my Benny Card?

A: You will first need to activate and sign the back of your card, but then as soon as the funds have been loaded to the account at the beginning of the plan year you may begin using your card.

Q: I called the number on my card to activate it, but the system did not recognize my Member ID.  How can I activate my card using the toll-free number?

A: When activating the card by telephone, you will be asked to enter the 16-digit card number and the last 4 digits of your employee ID or social security number. When prompted to enter the last 4 digits of your employee ID or social security number, you should enter the last 4 digits of your Manley ID which should have been mailed to you prior to receiving the card.

You may also activate the card online at Mybenny.com. When activating the card using the web site, you will need to register as a new user. You should enter your full Manley ID in the Member ID field. The member ID field is case sensitive and should be entered in all caps. If you do not have your Manley ID number or need additional assistance, please contact us at (800) 422-7038.

Q: Will I get a new card each year?

A: No, your card is valid for five years. You will receive new cards approximately two weeks before your current card expires.

Q: What should I do if I receive services from a provider who does not accept the card?

A: You will need to request reimbursement on the expense by submitting the documentation showing the date of service, description of service, and patient responsibility after the insurance has paid (if they were billed) along with the      Request for Reimbursement Form. In some cases you may have to pay for the service out of pocket at the time of the service, but in other cases you can submit just the billing to us and we will reimburse you.

Q: How do I get the remaining balance left on my Benny Card?

A: You can obtain the balance by logging into myflex.com, mybenny.com, or by calling Customer Service at (800) 422-7038.

Q: What if the amount of my expense is greater than my account balance?

A: You will need to have the provider run the card for the exact amount remaining on the card otherwise it will be declined.

Q: My card did not work when I tried to use it. What could be the problem?

A: Here are a few possibilities:

• The merchant is not a qualified spending account provider.

• Your purchase is not eligible, e.g., magazines, toothbrushes, vitamins.

• Your card has been suspended due to problems validating certain expenses.

• You do not have sufficient funds in your account.

• The retail location has not yet implemented the required point of sale validation.

Q: I used my card to pay for services at my doctor, dentist or hospital. Why am I still being asked for receipts?

A: The IRS requires that we verify all expenses that are not automatically accepted by our system. The system recognizes obvious copay amounts ($5, $10, $15, $20) and purchases made at retailers that have implemented an IRS approved inventory system. Doctors, dentists, and other healthcare providers do not have that specialized inventory system in place so our computers are not able to determine what the purchase was for. We need to see documentation that shows us what the original date of service was, a description of the service, and the patient responsibility after the insurance has paid or estimated to pay (if they were billed). Some items that would be ineligible if charged to the card are late/missed appointment fees, finance charges, cosmetic services, or services that originally occurred in a prior plan year.     

Q: How can I find out what I need to verify?

A: You can find a list of transactions that need to be verified by logging in to Mybenny.com, or by contacting Customer Service at (800) 422-7038.

Q: Why is my card suspended?

A: The IRS requires 100 percent of all charges be verified either through our auto-substantiation process or by submitting requested documentation. If there are any charges unverified or marked ineligible, it is mandatory per the IRS to suspend the card until the items can be verified. Once the items are cleared up the card will be reinstated.

Q: What if I no longer wish to use the Benny Card?

A: Please contact Customer Service at (800) 422-7038 to request deactivation of your Benny card.